Support
Questions, problems or ideas? Write to us. We read every message.
Frequently asked questions
How do I invite friends?
Open the gift and share its invite link, for example in your group chat. Friends can join from the web page that opens, no app needed, or from the app if they have it.
Does Vaquita handle the money?
No. Vaquita never holds or moves money and charges nothing. Everyone pays the buyer back directly, by bank transfer, Bizum, Venmo or whatever you use, with the payment details the buyer shared in the gift. Vaquita keeps track of who has paid.
Someone paid but the buyer can't see it
After paying, the payer taps "I've paid" in the gift, optionally with a screenshot of the transfer. The buyer then confirms it in the app when the money arrives. If "I've paid" was tapped by mistake, the payer can undo it.
How does the vote close?
At the deadline, the idea with the most votes wins. If there is a tie, the most liked idea wins. The organizer can also close the vote earlier.
Is the gift hidden from the birthday person?
Yes. The person receiving the gift is just a name in Vaquita. They don't have access to the gift. Just share the invite link only with the group.
How do I get my gifts on a new phone?
On your current phone, go to Profile, Keep your gifts and link Apple, Google or an email address. Then, on the new phone, sign in with that same account.
Notifications
Turn them on from the card inside a gift. To turn them off, go to iOS Settings, Notifications, Vaquita.
How do I report a problem or abusive content?
Email support@frusoft.dev with the gift link and a short description. We act on reports within 24 hours.
How do I delete my account?
In the app, go to Profile, Delete account. You can also do it on the web or by email. See Delete account for the steps and what is deleted.